Privacy policy

This policy explains how Frozen Ropes USA collects, uses, and protects the information you share through this website. The Frozen Ropes facility portal is a separate product with its own terms.

What we collect

When you use this site, we collect the details you choose to give us. That means the information in our contact and Discovery Day forms, such as your name, email address, phone number, facility or market, and whatever you write in the message field.

We also collect basic technical data automatically, like your browser type, device, and the pages you visit. We use this to keep the site working and to understand what people find useful.

How we use it

We use your information to answer your questions, follow up on a licensing or partnership conversation, schedule a Discovery Day, and send you the details you asked for. We use technical data to improve the site and keep it secure.

We do not sell your information. We share it only with the service providers who help us run the site and respond to you, and only as needed to do that work.

Cookies and analytics

We use cookies and similar tools to remember your preferences and to measure how the site is used. You can turn cookies off in your browser settings, though some parts of the site may work less smoothly if you do.

Embedded content

Some pages include content from other services, such as embedded video. Those services may set their own cookies and collect their own data under their own privacy policies, which we do not control.

Children

This site is meant for adults, including parents and prospective licensing partners. It is not directed at children, and we do not knowingly collect information from children through it. If you believe a child has sent us information, contact us and we will remove it.

How we protect it

We take reasonable steps to protect the information you share with us. No method of transmission or storage is completely secure, so we cannot promise absolute security, but we work to keep your data safe.

Your choices

You can ask us to see, correct, or delete the information we hold about you, and you can opt out of our emails at any time using the link in any message. To make a request, reach us at the contact details below.

Changes to this policy

We may update this policy as the site and our practices change. When we do, we will post the new version here with a fresh effective date.

Contact us

See also our Terms of Service.